Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and:
- Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.
- All shoes must be tried on a carpeted surface until you are certain you are keeping them.
- Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product.
- Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
We have made every effort to display as accurately as possible the colours of our products that appear on Our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
How To Request a Return
To request a return please email: [email protected]
To return your product, you should mail your product to: 154 Sandy Bay Road, Sandy Bay 7005.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items can only be exchanged or given a store credit note.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 154 Sandy Bay Road, Sandy Bay 7005.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund unless the goods are faulty.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.